Frequently Asked Questions

Polln is a digital healthcare platform that helps Australians manage a range of health conditions, naturally. We connect patients with experienced doctors who specialise in pain management, sleep disorders, mental health, women's health, palliative care, gut health and more.

Our end-to-end digital telehealth experience is simple and convenient, so patients can get quality care from the comfort of their home. Through the Polln online platform, patients can easily book and attend video consultations with Authorised Prescribers, access their prescriptions and easily order medication online through our virtual pharmacy and enjoy express medication delivery and ongoing support - from anywhere in Australia.

Polln is an online clinic that helps Australian patients manage a range of health conditions, naturally. We connect people with experienced natural medicine doctors to help them manage symptoms like pain, sleep, stress, mood, and more.

Polln might be the right choice for you if you want: 

• You have a chronic condition that has lasted for 3+ months which either hasn't responded to conventional treatment or caused unwanted side effects.
• high-quality natural healthcare provided by specialist doctors
• access natural options for your conventional medications
• the choice of having your script filled online 
• Want unlimited free nurse support, including dosing, titration, symptom management and more
• To feel confident that your doctor only prescribes what’s best for you, not a clinic’s bottom line
• a cost-effective option for premium healthcare with no hidden fees

Polln consultation fees vary depending on the type and length of your consultation.

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For New Patients:

First-time Polln patients will pay $110 for an Initial Consultation, which includes 30 minutes of dedicated one-on-one time with one of our expert doctors. This covers the cost of your consultation as well as any associated application fees. If you're new to Polln but you're looking to switch from another clinic or prescriber, you may be eligible for 20% off your Initial Consultation with Polln. Simply submit a valid discharge letter from your current clinic or prescriber here.

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For Existing Patients:

Returning Polln patients will pay either $49 for a Short Follow Up Consultation (15 minutes) or $75 for a Long Follow Up Consultation (30 minutes), depending on how much time you need to spend with your practitioner. All associated treatment application fees are also covered in the costs of these consultations, so there are no hidden costs or surprises down the track - it's our Polln Price Guarantee.

The cost of any medications prescribed by our doctors will vary depending on your condition and what sort of treatments your doctor decides are best suited to you. Due to government regulations, we are unable to advertise the price of any medications or products on our website. Any prescribed medications and their costs can be discussed with your doctor during your consultation. At Polln, we are committed to transparency so you'll never pay dispensing fees or be charged above RRP for your treatments as part of our Polln Price Guarantee.

Following your consultation, your prescriptions will be available to view online via your Polln patient dashboard - just go to the ‘Prescriptions’ section. From here, you can select which medication you wish to access and place your order online with our easy-to-use platform. Once you've placed your order, we'll organise delivery via Registered Express Post for a flat rate of $15 to anywhere in Australia.

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Please visit our Pricing page for more information about the types of telehealth consultations we offer.

Polln works by connecting patients with qualified doctors and Authorised Prescribers who are experts in natural therapies and pharmacists who are experienced in stocking and dispensing these treatments. To become a Polln patient, simply sign up to the Polln platform and book a telehealth (video call) appointment with one of our expert doctors.

If your doctor deems you suitable for natural therapies and decides to write you a prescription, you can easily see your prescription online in your Polln patient dashboard. From here, you can choose the medication you wish to access, place an order online and we'll coordinate all pharmacy dispensing and express delivery to anywhere in Australia. All of our services are entirely online, meaning you can access them from wherever you are without having to commute to the doctor’s office or pharmacy yourself. Our commitment to care doesn't end here. As a Polln patient, you can enjoy free nurse check-ins and ongoing support from our dedicated care team.

Polln only connects patients with 100% vetted healthcare professionals. All of our Polln practitioners are qualified Australian doctors who are experts in natural therapies and treating chronic conditions such as pain, sleep disorders, headaches, mood disorders, palliative care and more.

Safety and efficacy of our treatments are a high priority. All of our doctors are Authorised Prescribers (or in the process of becoming an Authorised Prescriber) which means you'll experience none of the wait time associated with other access pathways (such as the SAS pathway). During your Polln video consultation, you will speak directly with your Polln doctor who will provide professional, holistic medical care, assessing your conditions and symptoms thoroughly before developing a personalised treatment plan, which may include natural therapies if deemed right for you and your condition. To help you find the best doctor for you, you can learn more about our prescribers and their specialties here.

Polln differs from a regular GP or health service by only working with doctors who are 100% vetted experts in natural therapies and pharmacies that are experienced in stocking and dispensing these treatments.

Polln is also 100% online, meaning all our services are provided to you via telehealth on our easy-to-use digital platform. Once you've signed up as a Polln patient, you'll be able to book and attend video consultations via the Polln platform. Much like a traditional doctor or GP visit, during your Polln consultation, your doctor will assess your conditions, symptoms and medical history to determine what is the most appropriate type of care for you. Your Polln practitioner will prescribe a personalised treatment plan, which may include natural therapies if they deem you suitable. After your consultation, you'll be able to access your prescriptions and order your medication online. All orders are delivered direct to you, Australia-wide. All of our services can be accessed from wherever you are in Australia, through one accessible online platform.

At Polln, we go above and beyond to exceed the standard of care that you would receive from a usual GP visit – all in a more convenient, personalised and accessible way.

No, you don't need a referral from a GP. Although a referral is preferred, we understand that some people may not have a regular GP who can provide this.

Any information we receive from your previous doctor about your history, condition/s and any current or past treatments will help our team ensure they are providing you with the best care possible. You will also have the opportunity to share your medical history via our onboarding questionnaire and by uploading any other relevant health information to the Documents section of your dashboard. During your first consultation, you will have 30 minutes of dedicated one-on-one time with your doctor who will assess your condition, symptoms and overall health to determine what course of treatment is suitable for you.

Yes, you can transfer to Polln from another clinic or prescriber. If you already have a prescription for natural therapies, we've made it easier to switch to Polln by giving you 20% off your Initial Consultation. Simply fill out this form and attach a valid discharge letter from your current clinic and one of our team members will reach out within 3 business days. Our appointments are available via telehealth (video calls) so no matter where you are in Australia, we can help.

We take your privacy and the security of your personal and medical information very seriously. Polln complies with all relevant privacy laws and has implemented strict security protocols to protect your information. Please read our Privacy Policy for more details

No. Your Polln consultation and patient information will not be shared with your Health Record unless you request your practitioner to do so.

New Polln patients:

All first-time Polln patients will need to book an Initial Consultation where you will get 30 minutes of dedicated, one-on-one time with your Polln doctor via telehealth (video call). This will allow your practitioner to get to know you and understand your condition and symptoms so they can provide you with high quality care. You can ask your doctor anything you need about natural therapies, active ingredients, or the safety and efficacy of natural medicine. If you're new to Polln but you're looking to switch from another clinic or prescriber, you may be eligible for 20% off your Initial Consultation with Polln. Simply submit a valid discharge letter from your current clinic or prescriber here.

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Returning Polln patients:

For most patients, we suggest booking a Short Follow Up Consultation which runs for 15 minutes and includes a review of your treatment plan, repeat prescriptions, new treatments and simple health conditions or questions. If you are wanting a more comprehensive review of your treatment plan or to discuss more complex health conditions or questions, then a Long Follow Up Consultation which runs for up to 30 minutes is recommended.‍

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Visit our Pricing page for more information about the types of consultations we offer.

We understand that continuity of care is important for our patients. For this reason, we do recommend booking follow-up consultations with the same doctor you have previously seen at Polln. However, if you would prefer to speak with a different prescribing doctor or can't find a time that suits with the doctor you have seen previously, we can assure you that all our doctors are highly trained in natural therapies and treating chronic conditions.

Our doctors will be able to advise and speak with you about your health conditions and lifestyle needs, answer any questions you may have about natural therapies, prescription medication, active ingredients, and what treatments could be suitable for you. ‍

All of your clinical summary notes and previous prescriptions will be made available to whichever medical practitioner you see for your next consultation to ensure that your doctor has an understanding of your health journey, medical history and treatment plan. ‍

If you do have a preferred Polln doctor, we recommend booking follow-up consultations in advance so that you don't miss out on your preferred appointment times.

Your Polln consultation times will appear on your dashboard in the timezone you selected when you created your Polln patient profile. To check that you're in the correct timezone, simply navigate to the leaf button at the top right corner of your patient dashboard and click ‘Edit My Profile.’ From there you will be able to select your correct timezone.

Yes. Although a video consultation is preferred, especially if it’s your first time speaking to a Polln doctor, if you are not confident or comfortable attending a video consultation, our doctors can have a telehealth consultation with you via a phone call instead.

Simply mention your preference for a phone consultation in your enquiry notes when booking a consultation. You will still need to enter your Polln dashboard and click ‘attend consultation’ at the time of your appointment for our system to work correctly. From there, the doctor you have booked your consultation with will call you on the number you provided.

Ideally, yes. To get the most out of your Polln experience, we recommend that you have access to a webcam and microphone either built into your computer or installed as an external accessory. This will allow you to speak face-to-face with your doctor during your telehealth appointment just like you would at an in-person consultation.

If you do not have either of these available, our doctors can still conduct a consultation with you via phone. Simply write a note in the enquiry section saying that you do not have access to a webcam or microphone when booking your consultation. This will let the doctor know to call you to conduct your consultation via phone at the time of your telehealth booking, rather than wait in the virtual consultation rooms. You will still need to log into your patient dashboard and click ‘attend consultation’ to let the doctor know you are ready.

Telehealth – also known as telemedicine – refers to the delivery of health services such as medical care, patient education, health information services and other health-related services via telecommunications and digital technologies. Telehealth through Polln allows patients to connect with high quality health professionals and prescribing doctors to access a wide range of health care.

Phone and video consultations, mobile health apps and remote patient monitoring are all examples of how technologies may be used in telehealth. Any virtual consultation between a patient and doctor should be both secure and private and easily booked by the patient or carer online.

Polln is an all-in-one telehealth service that allows patients to have a video consultation with a registered doctor on a secure and easy to use online platform. You can sign up to explore the Polln platform and book your first consultation.

We recommend our patients use Google Chrome on a laptop or desktop computer for the best experience, but any browser or device with a microphone and internet connection will work.

If you experience any issues when using Polln on your browser or device please reach out to our Care Team by emailing hello@polln.com or by calling 1300 1 POLLN (1300 176 556). You can also refer to the Polln patient platform user guide that will have been sent to you when you first signed up as a telehealth Polln patient.

Many Australian health insurers provide coverage for natural prescription medicines under specific conditions. Most private insurers offer coverage for non-PBS prescriptions under their Extras plans, subject to conditions. The amount covered will be dependent on your specific private health insurance policy. Typically, your provider will cover up to a predetermined amount per year and also have a maximum limit on coverage per prescription. Insurers usually require medications to be prescribed according to their policy guidelines, which may include specific documentation:

• Pharmacy receipt with listed pharmacy ABN and pharmacist details
• Details of the listed medicine, prescriber information, and provider number
• Proof of the paid amount

Documentation such as TGA Approval and a letter from the prescribing doctor may not be required by every insurer and should be confirmed with your insurer. It’s important to note that most insurers only cover products that have been prescribed via the SAS or Authorised Prescriber pathways, which means that patients are unable to claim on compounded medication.

Unfortunately there is currently no Medicare rebate available for Polln telehealth consultations. Medicare will only offer a rebate for telehealth consultations if the patient has also seen the doctor in person within the last 12 months. Due to the nature of our telehealth platform, seeing our medical practitioners in-person isn't something that we can provide. ‍

We do hope that Medicare changes these rules in the future, as we would love for our patients to be able to receive a rebate on our services to reduce product costs.

Yes. If your upcoming appointment is more than 24 hours away, you can reschedule your appointment yourself at any time using your Polln patient dashboard.

If your appointment is less than 24 hours away and you are no longer able to attend, please contact the Care Team to let us know. Unfortunately we are unable to refund consultation fees for any appointment cancelled or missed with less than 24 hours’ notice. If you would like to re-book your cancelled or missed appointment, you can do so via your Polln patient dashboard.

We support all Visa, Mastercard and AMEX payments.

Polln charges a consultation fee on behalf of our Polln Practitioners. The consultation fee is charged at the time of booking and is non-refundable.

Unfortunately, we are unable to reschedule or provide a refund for any missed or cancelled appointments where less than 24 hours notice has been provided. If you would like to re-book your cancelled or missed appointment, you can do so via your Polln patient dashboard.

The name against the charge on your bank statement will simply appear as ‘Polln.’

Consultations

Consultation fees are charged at the time of booking to secure your appointment time, these are paid for via your Polln patient dashboard. Once you've logged on and selected your preferred appointment time with your doctor, you will be taken to a new page to process your payment and confirm your consultation booking. Simply follow the prompts to complete payment. We support all Visa, Mastercard and AMEX payments. We'll send you an email to confirm that your consultation has been successfully booked and paid for.

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Medications

If you have an approved prescription after your consultation, you'll be able to see them in your patient dashboard under 'Prescriptions'. From here, you can order your available medication by clicking 'Add to Cart' and following the payment prompts. Once we've received payment, we'll arrange for your medications to be delivered to your nominated delivery address.‍

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Alternative payment methods

Our Care Team can also facilitate alternate payment methods, such as bank transfers and over the phone payments. Simply reach out and we will be happy to assist you.

Yes! If you are unable to find a suitable appointment time with your preferred Polln doctor, simply reach out to our Care Team and we will be more than happy to place you on our cancellation list. We understand that our patients may need to be seen quickly. As such, we will contact you if a suitable appointment time becomes available to help you be seen sooner.

We've increased our consultation availability so that you can typically book a consultation with a Polln doctors within 24 hours.

The cost of any medications prescribed by our doctors will vary depending on your condition and what sort of treatments your doctor decides are best suited to you. Due to government regulations, we are unable to advertise any medications / products or prices on our website. Any prescribed medications and their costs will be discussed with the doctor during your consultation.

Following your consultation, you'll be able to see any prescribed medications and their costs in your Polln dashboard, under ‘Prescriptions’. From here you can choose which medications you wish to access by placing an order online. At Polln, we are committed to transparency so you'll never pay dispensing fees or be charged above RRP for your medication as part of our Polln Price Guarantee.

If you have already researched or heard about a specific medication you would like to try, you are more than welcome to mention this to your doctor. They will be able to advise if that medication is suitable for you and your health condition and also compare it to other treatment options available to you so you can make an informed decision together.

The amount of time it takes to notice the effects and potential therapeutic benefits of natural therapies will depend on your method of consumption, the type of medication consumed, as well as individual factors like your weight and metabolism.

Through monitoring your symptoms as well as careful dosing and titration of your medication, you and your doctor will be able to find an ideal dose and medication type for you and your needs. During your consultation, your doctor will be able to provide you with more in depth guidance on how your prescribed medication is likely to work for you, and how long it is likely to take for you to notice relief from your symptoms.

Always follow the storage instructions written on the box or packaging that your medication came in from the pharmacy. In general, natural medication (especially dried herb flower) should be stored at below 21°C and away from moisture and sunlight.

During your Polln consultation, your doctor will discuss your prescribed medication with you in detail – including the cost, active ingredients, delivery method and dosage. You will only need to use a vaporiser for any dried herb medication.

The only Therapeutic Goods Administration (TGA)-approved vaporisers on the Australian market are The Mighty Medic, The Mighty Medic +, and Volcano Medic 2. Polln patients can purchase these TGA-approved vaporisers through Polln's Partner Pharmacy. If you need any assistance, please call the Polln Care Team on 1300 176 556.

Unfortunately, no. Our pharmacies are under obligation to produce and store medicines in strict conditions before delivering them to patients. Once you have received your products, we are no longer able to ensure they have been stored correctly or have not been tampered with, and are unable to accept product/treatment returns.

The active ingredients in natural therapies will work slightly differently for every patient. What works best for one person may not always work for another. If you feel your medication is not working for you and you want to stop taking it, you are welcome to contact the Care Team who can reach out to your prescribing doctor for advice on how to proceed with your treatment plan.

If you are wanting to try a new type of medication that you do not currently have a prescription for or get further guidance from your practitioner, you will need to book a follow up consultation with your Polln doctor.

If you suspect there is an issue with your treatment or delivery, please contact the Care Team within 3 days of receiving your delivery so we can investigate the issue with the pharmacy, supplier or delivery service.

At times the supplier may request that the medication be returned for review. So, if you do want to proceed with your feedback it’s important that you do not consume your medication or that you cease consumption as soon as you are aware of the issue and have submitted your feedback to the Care Team. We will also raise the issue directly with your practitioner and reach out should they have any advice regarding the disruption to your treatment plan.

When emailing the Care Team about your issue, please include photographic evidence of your issue, such as: leaking, breakages, weight discrepancy or incorrect product. For weight discrepancies, please mention the type of tool used to weigh the medication (ensure you're using appropriate microgram scales and not kitchen scales) and let us know how much, if any, of the treatment has been consumed by you.

If you have a question about your prescribed medication you are welcome to contact the Care Team by emailing hello@polln.com or calling 1300 176 556. Alternatively, if you want to review or make changes to your treatment plan or prescriptions, we recommend booking a follow-up consultation with your Polln doctor.

The Care Team can only provide guidance based on the notes provided to us by your doctor or based on the medication information available to us – such as your dosing requirements and how to take your medication. For personalised medical advice, you will need to speak with your Polln doctor directly.

If you believe you are experiencing a negative side effect as a result of taking your prescribed product, please stop taking the medication immediately and contact the Care Team by calling 1300 1 POLLN (1300 176 556). Once we are aware of your situation, we will notify your prescribing doctor who will be able to recommend an appropriate course of action. If you are having a medical emergency, please call 000 or present to a hospital emergency department immediately.

To see your active scripts, login to your patient dashboard and click 'Prescriptions'. From here, select the medication you wish to order by clicking 'Add to Cart'. To complete your order, click the cart icon on the top right and follow the payment prompts.

Once you have used all repeat prescriptions available to you, you will need to book in for a follow up consultation with your Polln doctor to discuss your progress and acquire a new prescription. Your doctor may decide to add extra repeats in the future to allow for less follow up consultations however this will be decided on a case to case basis and will be up to their discretion.

It's always a good idea to check your prescriptions to make sure they are not near expiry so that you can place orders and book follow-up consultations before you run out of medication. Once your prescription has expired, you can no longer access your medication. To ensure we’re able to dispense your medication, please place an order via your patient dashboard at least 3 business days before the expiry date on your prescription to allow for processing and dispensing time.

During your consultation, your doctor will discuss your prescribed treatments with you in detail, informing you of any driving restrictions associated with your medications. If your treatment does not contain any of the active ingredient THC, you will likely be able to drive as normal.

THC is known to have impairing effects. As such, your Polln practitioner will advise you not to drive or operate machinery while being treated with any medication containing THC. Driving with any detectable amount of THC in your system is currently a criminal offence in all states in Australia (except Tasmania), even with a prescription. THC may be detected in saliva up to a number of days after administration. If you are unsure about whether you should drive while taking your medications, reach out to the Care Team who can refer to your clinical summary or contact your doctor for further advice.

Learn more about travelling with your medication here.

Yes. If you are a patient with a valid prescription, you are allowed to travel with your approved medicine/s between all states in Australia. Even if you're flying.If you're travelling with your prescription medication in Australia, here are some things to keep in mind:Keep your medication in its original packaging with the pharmacy label attached so that it can be identified as the medication on your script.

Make sure you're carrying some form of ID matching the information on your prescription and pharmacy label.Remember that while you are permitted to have your natural prescription medication with you and to travel with them, there may be restrictions on certain medication delivery methods, such as vaping in crowded public areas. TGA does not support smoking and therefore if you are smoking your treatment, there may be scope for law enforcement to stop you. Ask your Polln doctor if you are unsure. Remember any driving restrictions that exist for your medication will also apply. If you are unsure about travelling with your prescribed medication, simply reach out to the Care Team or discuss this with your doctor during your next consultation.

Learn more about travelling with your medication here.

Yes, they do. Every prescription has an expiry date that can be found in your patient dashboard, under ‘Prescriptions’.‍Once your script has expired, you can no longer access your medication. To ensure we’re able to dispense your medication, please place an order via your patient dashboard at least 3 business days before the expiry date on your script to allow for processing and dispensing time.‍

The expiration date of your prescription will depend on the schedule of the medication. For example, Schedule 8 medications will expire 6 months from the date prescribed, and Schedule 4 medications will expire 12 months from the date prescribed. When in doubt, check the expiry date under the ‘Prescriptions’ section of your Polln patient dashboard.

If your Polln prescriptions have expired (or are nearing expiry), please book in with your Polln doctor as soon as possible for a follow-up consultation.

The Authorised Prescriber Scheme allows authorised medical practitioners to supply therapeutic goods (such as medicines, medical devices or biologicals) that are not included in the Australian Register of Therapeutic Goods (ARTG) to a class of patients with a particular medical condition.

An Authorised Prescriber can supply the product directly to specified patients under their immediate care without requiring separate approval for individual patients.‍At Polln, we work with Authorised Prescribers or help our doctors become Authorised Prescribers to help streamline your patient experience and better your health outcomes.Visit https://www.tga.gov.au/form/authorised-prescribers for more information about Authorised Prescribers.

No, you are not always guaranteed a prescription.There are a number of factors that your doctor will consider when assessing your suitability for a medication prescription. These will include your condition, symptoms, current or past medications, medical history, eligibility (based on current Therapeutic Goods Administration requirements), whether you are pregnant or planning to conceive, and any other relevant factors or contraindications. If the doctor reviews these factors and deems it not medically appropriate to prescribe you medicinal alternatives, they will not be able to do so.‍Your health and safety are our top priority, and our doctors adhere to the most stringent clinical practices. If you are not deemed suitable for natural therapies, your doctor will advise you on the best course of action for getting the help and treatment you need.You can take our free eligibility quiz or book a free discovery call with our nurse to gauge whether your eligibility for natural therapies before booking with a doctor.

Express shipping for all treatment deliveries is at a flat rate of $15 Australia wide. To ensure your privacy and the safe delivery of your prescribed medication, all of our pharmacy deliveries require a signature upon acceptance. Please ensure you have allocated a delivery address where someone will be available to sign for your delivery between the hours of 9 AM–5 PM, Monday to Friday. If no one is home, your package will be taken to the nearest post office for later collection.

To be considered eligible for a prescription for natural medicine in Australia, you must:1. Have had a chronic condition lasting three months or longer 2. Have tried other treatments which were ineffective or caused unwanted side effects. During your consultation, your doctor will assess your condition, medical history and a range of other factors to determine the best treatment plan for you.Not sure where to start? We offer free, no-commitment nurse discovery calls. Receive tailored guidance and support, ensuring you're well-informed and confident about your healthcare decisions before booking a consultation with a doctor. Book your free call here.

Once payment has been received, our pharmacy will start working on dispensing your prescription order. From here it will take approximately 1-3 business days for your order to be processed and shipped. Every order is shipped via StarTrack Express Post. Based on StarTrack estimated delivery times, most orders arrive within 2-3 business days depending on your location. Learn more about delivery times here. In some cases, we may need to order your medication directly from the supplier which will require more time.

Yes. You can track your order at any time under the ‘Orders’ tab in your Polln patient dashboard up until it’s shipped from the pharmacy. If you're on a mobile device, go to ‘Menu’ and then ‘My Orders’. Once your order ships from the pharmacy, you'll receive a tracking number from StarTrack via email. To ensure your privacy and the safe delivery of your products, all of our pharmacy deliveries require a signature upon acceptance. Please ensure you have allocated a delivery address where someone will be available to sign for your delivery between the hours of 9am-5pm, Monday to Friday. If no one is home, your package will be taken to the nearest post office for later collection.

You can update all of your personal information, including your preferred shipping address, from your profile on your Polln patient dashboard. When placing an order, please ensure that your delivery address is correct before completing payment. To ensure your privacy and the safe delivery of your products, all of our pharmacy deliveries require a signature upon acceptance. Please ensure you have allocated a delivery address where someone will be available to sign for your delivery between the hours of 9am-5pm, Monday to Friday. If no one is home, your package will be taken to the nearest post office for later collection

Yes. Polln is accessible to all Australians and your prescription treatments can be shipped to you wherever you are, including all regional areas.To ensure your privacy and the safe delivery of your products, all of our pharmacy deliveries require a signature upon acceptance. Please ensure you have allocated a delivery address where someone will be available to sign for your delivery between the hours of 9 AM–5 PM, Monday to Friday. If no one is home, your package will be taken to the nearest post office for later collection.

When you book an appointment with Polln, you’ll gain access to your own all-in-one patient portal where you can schedule, manage, and attend video consultations with just a click.

During your consultation, simply log into the patient portal. There, you’ll meet with your doctor via video call and complete a thorough 30-minute health and treatment plan assessment. If your doctor deems you suitable for natural therapies, you will then receive a prescription and follow-up advice.

After your consultation, you’ll be able to access your prescriptions and consultation notes, and even order your medication for express delivery via your personalised portal. If you have any questions about your treatment plan, your health, or anything else, you can call one of our helpful clinical nurses. At Polln, we provide free, unlimited ongoing nurse support to ensure that you’re receiving the best care possible.

All treatments prescribed by Polln doctors are legally prescribed to manage various chronic health conditions and their symptoms. Our natural medicines, in particular, are prescribed in accordance with the eligibility criteria outlined by the Therapeutic Goods Administration (TGA). To be eligible for prescription natural medication, you must:

• Have a chronic condition (a condition lasting 3+ months)
• Have tried other treatments which either didn’t fully treat your symptoms, or had unwanted side effects
• Not have a history of psychosis or be pregnant or breastfeeding

At Polln, we adhere to strict regulations set by the Australian Therapeutic Goods Administration. As such, we are unable to disclose specific treatment names until after you've completed a consultation with one of our specialist doctors and have been approved for treatment. 

This approach ensures that a qualified medical professional thoroughly discusses all available options with you before any decisions regarding medical treatments are made.

At Polln, we prioritise the quality of care and ethical prescribing practices above all else, which is why we don't offer “free” or “cheap” consultations.

When Clinics provide $0 consultations it is common that they rely on nurses to do the detailed work, while our consultations are exclusively conducted by experienced doctors during dedicated 30-minute video sessions. This ensures that you receive the highest level of care and attention from medical professionals who are well-versed in natural medicine and chronic conditions.

Another reason why we don’t offer free consultation is because we’re committed to ethical prescribing, also known as ‘agnostic prescribing’. Our doctors do not receive any additional incentives for their prescribing choices, meaning that our recommendations are based solely on what's best for your health, not influenced by financial incentives.

While some clinics may offer free consultations, they also come with different/limited options for patients when it comes to medication and care. Often these clinics encourage patients into filling prescriptions for cheaper, lower-quality compounded blends or their specific preferred brand of medication. At Polln, we prioritise medication quality and efficacy. It’s patients before profits, always.

To get the most out of your Polln experience, we recommend that you have access to a webcam and microphone either built into your computer or installed as an external accessory. This will allow you to speak face-to-face with your doctor during your telehealth appointment just like you would at an in-person consultation.

If you do not have either of these available, our doctors can still conduct a consultation with you via phone. Simply write a note in the enquiry section saying that you do not have access to a webcam or microphone when booking your consultation..

To book with polln, start by creating an account and booking a consultation, no referral needed. If you prefer, you can call 1300 176 556 to book over the phone. During your 30-minute consultation with a natural therapies expert, you'll review your health and develop a treatment plan. Appointments are available same-day, after-hours, and on weekends.

The cost of any medications prescribed by our doctors will vary depending on your condition and what sort of treatments your doctor decides are best suited to you. Due to government regulations, we are unable to advertise any medications / products or prices on our website. Any prescribed medications and their costs will be discussed with the doctor during your consultation.

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Following your consultation, you'll be able to see any prescribed medications and their costs in your Polln dashboard, under ‘Prescriptions’. From here you can choose which medications you wish to access by placing an order online. At Polln, we are committed to transparency so you'll never pay dispensing fees or be charged above RRP for your medication as part of our Polln Price Guarantee.

Unlike patients in the USA and certain other countries, Australian patients do not need (and will not receive) a medical card in order to access their prescription natural medicine.

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Instead, to access prescription natural medicine, Australian patients simply need to obtain a script from an authorised prescriber or qualified healthcare professional. Your legal prescription enables you to access the specific medications that have been prescribed for you. As a prescription natural medicine patient with a valid, legal prescription, you are entitled to carry your medication with you between all states and territories around Australia. 

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While you won’t need a medical card in Australia when travelling with your medication, we do recommend keeping your medications in their original packaging with the pharmacy label attached. We also recommend carrying a photo ID that matches the name on the pharmacy label.