Frequently Asked Questions

How can we help?

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What is Polln?

Who is Polln for?

How much does Polln cost?

How does Polln work?

What sort of practitioners does Polln connect me with?

How is Polln different from a regular visit to the doctor?

Do I need a regular GP or referral to use Polln?

Can I transfer from another clinic to Polln?

Is the information I share with Polln safe?

Using the Polln platform

Will my consultation and patient information be shared with My Health Record?

Using the Polln platform

What kind of consultation do I need to book?

Using the Polln platform

Do I need to see the same doctor every time I use Polln?

Using the Polln platform

Is my Polln consultation booked into my timezone?

Using the Polln platform

‍What if I am not comfortable with doing a video consultation? Can I speak to the doctor on my phone instead?

Using the Polln platform

Do I need a webcam/camera and microphone to attend a Polln consultation?

Using the Polln platform

What is telehealth?

Using the Polln platform

Do I need to use a specific web browser or device to access my consultation?

Using the Polln platform

Can I claim Polln medication or services on my private health insurance?

Bookings and Payments

Can I bulk bill Polln services through Medicare?

Bookings and Payments

Can I reschedule my consultation?

Bookings and Payments

What methods of payment does Polln accept?

Bookings and Payments

What is Polln’s cancellation policy?

Bookings and Payments

What name can I expect to see on my bank statement?

Bookings and Payments

How do I pay for my consultation and medications?

Bookings and Payments

Does Polln have a waitlist to access last minute / cancelled consultations?

Bookings and Payments

How quickly can I book a consultation?

Bookings and Payments

How much will my prescribed treatments cost?

My medication and prescription

Can I choose which medication I want?

My medication and prescription

How long will it take to notice the therapeutic benefits of my medication?

My medication and prescription

How do I store my medication?

My medication and prescription

Do I need to use a vaporiser and can I buy a vaporiser through Polln?

My medication and prescription

Can I return a prescribed product or treatment and get a refund?

My medication and prescription

What do I do if my medication isn't working for me?

My medication and prescription

What do I do if there is an issue with my delivery or treatment?

My medication and prescription

Who do I talk to if I have a question about my medication?

My medication and prescription

What should I do if I am experiencing a side effect to my prescribed treatment?

My medication and prescription

How do I access repeat prescriptions of my medication?

My medication and prescription

Can I drive when taking my prescription medications?

My medication and prescription

Can I travel with my prescription medications?

My medication and prescription

‍Do my prescriptions expire?

My medication and prescription

What is an Authorised Prescriber?

My medication and prescription

Am I guaranteed a prescription?

My medication and prescription

How much does medication shipping cost?

Shipping and Pharmacy Dispensing

How do I know if I'm eligible for a prescription?

My medication and prescription

How long will it take for my order to arrive?

Shipping and Pharmacy Dispensing

Can I track my order?

Shipping and Pharmacy Dispensing

How can I change my shipping address?

Shipping and Pharmacy Dispensing

Do you ship anywhere in Australia?

Shipping and Pharmacy Dispensing

Support from our dedicated care team

We’re providing support at
‍every step of your Polln journey

Call us

Email us

hello@polln.com

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